Terms and Conditions

Welcome to Health Traders Une's ("Health Traders" or "we") online store ("Online Store"). Together with the Privacy Policy, Cookie policy and Website Terms of Use, these terms and conditions ("Terms") apply to the sale of products purchased from the Online Store between Health Traders and the consumer customer ("Buyer"). The buyer agrees to these Terms and Conditions by using the Online Store and/or placing an order from the Online Store.

We ask you to read these Terms carefully and make sure you understand them before ordering products from our Online Store. Please note that before placing an order you will be asked to accept these Terms. It is not possible to place product orders in our Online Store if you do not accept these Terms.

Service provider, customer service and language of business

Health Traders Finland Oy, a company registered in Finland, is responsible for this online store, whose official office is at Martinmetsä 14, 02300 ESPOO. The company's registration number is 2261654-3. Our VAT number is FI22616543.

Contact information:
Health Traders Finland Oy
Martinmetsä 14
02300 ESPOO
FINLAND
Customer service in Finnish on weekdays from 8 am to 4 pm: 
Email: info@healthtraders.net
Transactions and customer service in the online store are conducted in Finnish. Other language versions of the online store are subject to the terms and conditions of that version, which may differ from these Terms.

1. Introduction

1. This Online Store is only intended for consumers who are at least 18 years old, have a working email address, and who want to order Heyer Medical products online for delivery in the European region. Delivery orders outside of Europe are not accepted. For legal reasons, we are unable to accept orders for sleep apnea medical devices for delivery to France.

2. The packaging of the products may differ from the packaging in the pictures in the Online Store.

2. Registering in the online store

1. Placing an order in the Online Store requires registration. The buyer must provide correct information about himself when registering as a Verkkokaupa customer. The buyer is responsible for the correctness of the information they provide and is obliged to notify Health Traders of any changes in their information without delay.

2. Registration is free of charge. When registering for the Online Store, the Buyer's username is the e-mail address he provided, and the Buyer chooses a password for himself. The buyer is responsible for the careful storage and confidentiality of the password and is responsible for all transactions that take place with their usernames in the Online Store. The Buyer must immediately
contact Health Traders if the Buyer discovers or suspects that its credentials have been disclosed or that its credentials are being misused. Health Traders has the right to freeze or close the Buyer's credentials.

3. Ordering products

1. The buyer can order the product by selecting the product and quantity from the online store's selection and adding the product to the shopping cart. On the shopping cart page, the Buyer still has the option to change the order quantity of products or remove products before confirming the order and paying.

2. We urge the Buyer to carefully read and check the order information on each page of the order procedure before submitting the order. When placing an order, the Buyer has the opportunity to check the order in progress and correct any errors that may appear in it.

3. An order binding on the Buyer has been made when the Buyer has placed his order through the Online Store. An order confirmation is automatically sent to the Buyer from the order, which shows the products ordered by the Buyer. It is the Buyer's responsibility to check that the confirmation of receipt of the order corresponds to the Buyer's order in terms of content.

4. The order only binds Health Trades when we have sent the order confirmation to the Buyer.

5. Health Traders has the right to accept or not accept the Buyer's order before sending the contract confirmation. We can leave order not accepted for example:

  1. if products are not available;
  2. if we do not receive the Buyer's acceptance of payment;
  3. if there was an error in pricing or product description; or
  4. if the Buyer does not meet the acceptability criteria in our Terms and Conditions.


6. Health Traders strives to have up-to-date and correct information about the available products in the Online Store, however, we cannot guarantee the accuracy of the information, nor the availability or adequacy of the products for sale. If we are unable to deliver the product, for example, because the product is not in stock or no longer available, or because we are unable to deliver in the time requested by the Buyer, or if there has been a pricing error in the Online Store, we will inform the Buyer of this by e-mail and we will not continue processing the order. If the Buyer has already paid for the products, we will refund the entire amount charged to the Buyer, including delivery costs, as soon as possible.

4. Pricing and payment methods

1. All product prices and other charges are in the currency indicated in the Online Store. The prices of the products are valid indefinitely or for a separately stated period. Products are charged based on the price valid at the time of order.

2. The prices of the products include VAT.

3. If we charge separately for packaging, transport and other relevant costs, their amount is indicated in our detailed price list in our Online Store.

4. Prices, offers and products are subject to availability and may change before the order is accepted (but not after). If the product is no longer available, we may offer an alternative product instead.

5. The prices of the products may change from time to time, but the changes will not affect orders already placed.

6. Our online store has a large number of products. It is always possible that, despite our reasonable efforts, some products have the wrong price in our Online Store. If we detect an error in the price of the extracts ordered by the Buyer, we will contact the Buyer to inform them of the error and offer the Buyer the opportunity to either continue buying the product at the correct price or cancel the order. We will not proceed with the order until we have received instructions from the Buyer. If we cannot contact the Buyer using the contact information provided when placing the order, we will treat the order as canceled and inform the Buyer of this in writing. If the pricing error is obvious and clear or the Buyer knew or should have known that the price was incorrect, Health Traders does not have to deliver the products to the Buyer at the wrong price.

7. The buyer can pay for the products with a credit or debit card or another payment method specified in the Online Store.

5. Delivery

Delivery method and place

1. The delivery address is the address in the country indicated by the Buyer during registration. The country indicated during registration must be one of our delivery destinations in Europe.Deliveries are not made to PO Box addresses. Delivery to a country other than the one the buyer has indicated during registration requires contacting our customer service. 

2. Depending on the value or weight of the order, the products ordered by the Buyer may be sent by first class mail or via a courier service.

3. We only deliver orders to addresses located in Finland.

4. The buyer must comply with the applicable laws and regulations of the products' destination country. We are not responsible if the Buyer violates these laws.

Shipping costs

5. The delivery costs included in the order will be invoiced. Delivery costs are indicated when ordering in our Online Store. 

6. If the Buyer orders products from our Online Store to be delivered to a specific Delivery destination in Europe, the order made by the Buyer may be subject to import fees and taxes, which will be paid when the delivery arrives at the destination. It should be noted that Health Traders cannot control these fees and we do not predict their amount.The buyer is responsible for paying import fees and taxes. Please contact your local customs office for more information before placing an order.

Delivery delay and the right to cancel due to the delay

7. We will do our best to meet the delivery times specified in the Online Store.However, sometimes factors beyond our control may affect delivery times, and therefore we cannot guarantee them.

8. If we have not delivered the products by the deadline, the Buyer can cancel the order immediately in the following cases:

  1. we have refused to deliver the products;
  2. delivery by the deadline was essential (taking into account all relevant circumstances); or
  3. The buyer already announced before accepting the order that delivery by the deadline is essential.


If the Buyer does not want to cancel the order immediately or the Buyer does not have the right to do so according to section 5.8, the Buyer can notify us of a new delivery deadline, which must be reasonable, and the Buyer can cancel the order if we do not meet the new delivery time.

10. If the Buyer decides to cancel the order due to a delay under clauses 5.8 or 5.9, the Buyer may do so only for some or all of the ordered products, unless dividing the order would significantly reduce their value. If the products have been delivered to the Buyer, the Buyer must return them or allow us to pick them up while we pay the resulting costs. If the Buyer cancels the order, we will return all money paid for the canceled products and their delivery.

6. Right of cancellation

1. The buyer has the legal right to cancel the contract within 14 days of receiving the product. This means that if during this period the Buyer changes his mind or decides for some other reason that he does not want to keep the product, the Buyer can inform us of his decision to cancel the contract and get the money back. To cancel an order, the Buyer must proceed as described below: 

  1. The Buyer may send a cancellation notice by email to info@healthtraders.net, however, before we have shipped the products to the Buyer. Please note that even if the order has not been sent, the cancellation may be too late, in which case;
  2. if the products have already been sent to the Buyer, return them to us in accordance with the instructions on the online store returns page. 


2. When we have received the products, we will refund the Buyer in full suoritetun summan.

3. Note!

  1. The buyer is obliged to keep the product essentially unchanged and undiminished until he decides to keep it.Under the law, we have the right to deduct from the return amount an amount that corresponds to the decrease in the value of the products, if it was caused by the Buyer handling them in a way that would not have been allowed even if we had sold them to the Buyer in a store. This could, for example, apply to a sleep apnea mask that the Buyer has already tried to use, since even a single use reduces the value of this product very much.
  2. If the product must be returned in such a way that, for health or hygiene reasons, its seal must be intact or the package unopened, the Buyer loses the right to cancel the order and get a refund for the product if the Buyer returns the product in anything other than the unopened, original packaging. This applies to e.g. sleep apnea masks whose packaging has been opened by the Buyer.


4. If the Buyer has returned the products to us in accordance with this section 6 either on the basis of the consumer's statutory right of withdrawal or because they are defective (due to reasons other than the Buyer's own, negligence or mistreatment) or their product description does not correspond to reality, we will return the full price of the products and all related shipping, unless we use 8.4 subject to our right to replace the defective product 

5. Health Traders will credit the refund amount to the credit or debit card thatThe buyer has used when paying. If the Buyer has used front vouchers for the productto pay amount in advance notes.

7. Manufacturer's guarantees

1. Some of the products we sell may come with a manufacturer's warranty. For more information on the applicable conditions, see the manufacturer's warranty document that comes with the products. The warranty is not issued by Health Traders and Health Traders is not responsible based on the manufacturer's warranty for a defect for which Health Traders is otherwise not covered by the Consumer Protection Act 5 luvun nojalla olisi vastuussa.

2. The manufacturer's warranty is an additional right and does not affect the Buyer's legal rights regarding defective or non-description products.

8. Inspection of products and liability for errors

1. Vastaamme Ostajan kärsimistä tappioista tai vahingoista, jotka ovat ennakoitava seuraus näiden Eehtojen rikkomisestamme tai meidän huolimattomuudestamme, mutta emme niistä tappioista tai vahingoista, joita ei voi ennakoida. Tappio tai vahinko katsotaan ennakoitavaksi, jos se on ilmeinen seuraus meidän rikkomuksestamme tai jos sinä Ostaja tai me harkitsimme sen mahdollisuutta tätä sopimusta tehdessämme.

2. After the Buyer has received the delivery, the Buyer must immediately check that the delivered products are intact and otherwise free of defects. The Buyer must also ensure that the delivery contains all the products ordered by the Buyer. 

3. If the Buyer discovers that the delivery or the product is faulty, the Buyer must report the error to Health Traders' customer service info@healthtraders.net immediately after discovering the error and no later than within 14 days. 

4. If it is confirmed that there is an error in the delivery or the product, Health Traders is primarily entitled to correct the error within a reasonable time or to deliver a defect-free product instead. Health Traders is responsible for product defects in accordance with current consumer protection legislation alone or together with the product manufacturer or importer. 

5. We deliver products only for private use (consumer use). The Buyer undertakes not to use the products for commercial, business or resale purposes, and we are not responsible for any loss of profit or business, business interruption or loss of business opportunities suffered by the Buyer. 

6. We do not in any way exclude or limit our liability for the following: 

  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation
  3. a breach of these terms under the law relating to title and enjoyment;
  4. breach of the terms and conditions in accordance with legislation regarding the description, satisfactory quality and fitness for purpose of our products and samples
  5. defective product in accordance with the applicable legislation.
9. Force majeure

1. We are not responsible if we cannot fulfill our contractual obligations or are delayed in fulfilling them due to events beyond our control (force majeure). Force majeure is defined below in section 9.2.

2. "Force majeure" means any action or event beyond our reasonable control, such as strikes, lockouts or other third-party labor disputes, uprising, rebellion, invasion, terrorist attack or threat thereof, war (declared or undeclared) or threat of war or preparation, fire, explosion, storm, flood, earthquake or subsidence, epidemic or other
natural disaster or failure of public or private information technology networks or inability to use rail, sea, air or road transportation or other private or public means of transportation.

3. If there is a force majeure obstacle affecting the fulfillment of our contractual obligations: 

  1. we will contact the Buyer as soon as it is reasonably possible ilmoittaaksemme tilanteesta; ja
  2. our obligations arising from the contract are suspended and their performance time is extended for the duration of the force majeure. If force majeure affects the delivery of future products to the Buyer, we will arrange a new delivery date when the force majeure has been removed.
  3. The buyer can cancel a contract that has been affected by force majeure for more than 30 days. In that case, the Buyer must contact Health Traders. If the Buyer decides to cancel the order, the Buyer must return at his own expense all the products in question, which he has already received, and Health Traders, on the other hand, will return the amount paid with delivery costs.
10. Processing of personal data

1. Health Traders processes personal data in a manner permitted and required by the applicable personal data legislation. More information on the processing of personal data can be found in Health Traders' Privacy Policy.

11. Modification of Terms 

Health Traders reserves the right to change these Terms at its discretion by notifying it through its Online Store. Changes to the terms will be effective when they are announced. The Buyer's transaction in the Online Store after the Terms have been changed is considered a confirmation that the Buyer accepts the changes made to the Terms.

12. Applicable legislation and dispute resolution

1. These Terms are governed by Finnish law, with the exception of its conflict of law provisions. 

2. If a disagreement arises between the parties regarding these Terms or their application, the parties will try to resolve the disagreements primarily through negotiations. If the parties do not reach an amicable negotiation result, the disagreement will be resolved at the Helsinki District Court in Finland. However, the consumer-customer can take the dispute to the general lower court or the consumer dispute board of their place of residence.

13. Other important terms

1. The buyer is not allowed to transfer, sublicense or otherwise transfer any right under these Terms. 

2. If any individual provision of these Terms is held by any court of competent jurisdiction to be invalid, the invalidity of that provision shall not affect the validity of the other provisions and they shall remain in full force and effect.

3. Only the parties to these Terms may apply for their enforcement.